Discover, Find, and Own Extraordinary Handmade Creations with Us.

Privacy Policy

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Provided when you place an order, contact us, or subscribe to updates, such as:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely through third-party gateways)

b. Automatically Collected Information

When you browse our website, we may collect:

  • IP address

  • Device information

  • Browser type

  • Pages visited

  • Time spent on the website

  • Cookies and tracking data

c. Custom Orders Data

If you request a custom creation, we may collect additional design preferences, reference images, or instructions you voluntarily provide.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support and respond to inquiries

  • Send order updates and notifications

  • Improve website performance and user experience

  • Customize your browsing experience

  • Send newsletters or promotions (only if you opt-in)

  • Prevent fraud or unauthorized transactions

3. How We Protect Your Data

We take your security seriously.
Our website uses:

  • SSL encryption

  • Secure payment gateways

  • Restricted data access

  • Regular security audits

Your personal information is never sold, shared, or traded with third parties for marketing purposes.

4. Sharing Your Information

Your data may only be shared with trusted third parties for essential functions:

  • Courier / Delivery partners (to ship your order)

  • Payment processors (for secure payments)

  • Website hosting providers (to maintain our site functionality)

These partners are required to protect your information and use it only for the services they provide.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve site performance

  • Remember your preferences

  • Analyze visitor behavior

  • Provide a smoother shopping experience

You can disable cookies in your browser settings, but some features may not work properly.

6. Email & Marketing Communications

If you subscribe to our newsletter or updates:

  • We may send you new collection releases, offers, or announcements.

  • You can unsubscribe anytime using the link in the email.

We never send unsolicited messages.

7. Children’s Privacy

Our website is not intended for children under 13 years old.
We do not knowingly collect personal information from minors.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request updates or corrections

  • Request deletion of your data

  • Withdraw consent for marketing

  • Ask for a copy of the information we hold about you

To exercise these rights, contact us via the details below.

9. Third-Party Links

Our website may include links to external sites.
We are not responsible for the content, privacy practices, or security of third-party websites.

10. Changes to This Policy

We may update this Privacy Policy at any time.
The updated version will always be posted on this page with the latest date.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy:

📧 Email: support@benhawkinscreations.com
📱 WhatsApp: (Add your number here)
🌐 Website: www.benhawkinscreations.com